This is my profileContact via CazVidOswaldo
Customer Service & Team Leadership Professional with 8+ years of experience
Contact
San Salvador, San Salvador Department, El Salvador
Available on CazVid
Competencies
Customer ServiceExpert
Provided multitask support and coaching to ensure excellent verbal and written communication with clients.
Team LeadershipAdvanced
Led support teams and managed operations, fostering team development and performance improvement.
Time ManagementAdvanced
Handled multiple roles efficiently by prioritizing tasks and managing schedules effectively.
Human ResourcesIntermediate
Applied HR skills in coaching, mentoring, and supporting team members across various support roles.
Education
Bachelor´s Degree
Colegio San Francisco
Completed 1988
Languages
EnglishAdvanced
Summary
Experienced professional with over 8 years in customer support, team leadership, and operations across BPO and tech sectors. Skilled in coaching, multitasking, and communication to drive team success.
Key Achievements
- Led multiple support teams across companies like Concentrix, Sykes, and Dell, providing mentorship and process improvements.
- Managed operations in diverse environments, including back office, technical support, and resource management roles.
- Developed skills in multitasking, coaching, HR, and communication, ensuring high-quality service delivery and team performance.
Experience
Back office
Cognizant El Salvador
April 2024 - current
Team Leader
Concentrix El Salvador
December 2019 - January 2024
Agent support TSS
Concentrix El Salvador
November 2016 - December 2019
Tech Support Agent
Atento El Salvador
July 2016 - November 2016
Backup Team Leader, Resource Team, Csat Mentor
Sykes El Salvador Limited
May 2010 - July 2016
Operations Manager
Recicladora Don Bosco
January 2006 - March 2010
Tech Support Agent
Dell El Salvador
May 2005 - December 2005
Team Leader
Servicios Laborales (Telecom)
November 2004 - May 2005
Skills
Customer ServiceTeam LeadershipTime ManagementHuman Resources
Published on CazVid - May 17, 2026