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IT Analyst with bilingual support and logistics expertise
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Competencies
Handled technical tickets, validated operational reports, and supported users in English and Spanish.
Coordinated and tracked domestic and international shipments, maintaining compliance and inventory accuracy.
Delivered bilingual customer support via inbound calls, applying quality protocols and objection handling.
Skilled in MS Office, Visio, TeamViewer, and Outlook, enabling efficient documentation and communication.
Education
Languages
Summary
Experienced in technical support, logistics coordination, and administrative roles, with a strong foundation in digital tools and bilingual communication. Proven ability to support operational efficiency and customer satisfaction.
Key Achievements
- Provided remote tech support in English and Spanish, ensuring prompt resolution of user issues.
- Managed international logistics operations at DHL, monitoring shipments and ensuring safety compliance.
- Supported administrative functions at Melanie Klein School, handling documentation and internal support.
Experience
IT Analyst / Bilingual Agent
Provided remote technical support to users in English and Spanish, Managed and followed up on technical tickets and incidents, Validated compliance with performance indicators and operational reports
Semi-Bilingual Agent
Handled inbound calls and resolved customer inquiries in English, Applied quality protocols and objection handling techniques
In-House Agent / Senior Operations Assistant
Coordinated national and international logistics operations, Tracked shipments, managed inventory, and provided corporate customer service, Ensured compliance with safety standards in cargo handling
Administrative Analyst
Provided administrative support and managed internal documentation