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Oscar
Customer Service Agent with 4 years in Financial & Tech Support
Video resume
Vistual Assistant
I'm a customer service agent with 4 years of experience.nI first worked for a money transfer company helping customer to complete and fill out forms to send and receive money. After that, I became part of a credit card team porcessing, scheduling payments, and providing details about the credit cards statements. Last, I worked for a POS company helping with device troubleshooting nad menu management.nI've developed a lot of skills to provide a great quality service.
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided high-quality support in financial and technical environments, resolving customer issues efficiently.
Technical TroubleshootingIntermediate
Assisted with device troubleshooting and menu management for POS systems, ensuring smooth operation.
Communication SkillsAdvanced
Developed strong verbal and written communication skills to assist diverse customer needs effectively.
MultitaskingIntermediate
Handled multiple customer inquiries simultaneously across different support roles.
Summary
Dedicated customer service agent experienced in financial and technical support, seeking to leverage communication and troubleshooting skills in a virtual assistant role.
Key Achievements
- Successfully assisted customers in money transfer, credit card processing, and POS troubleshooting.
- Developed strong communication, problem-solving, and multitasking skills across different support roles.
- Progressed through roles to handle complex customer inquiries and technical troubleshooting.
Skills
Customer ServiceTechnical TroubleshootingCommunication SkillsMultitasking
Published on CazVid - Jul 3, 2025