Dedicated professional with extensive background in customer service, technical support, and data management across diverse industries including retail, logistics, and statistical analysis.
Expertise in managing customer interactions across multiple channels, delivering high-quality support.
Proficient in troubleshooting and resolving technical issues related to POS systems and software.
Skilled in managing collections, credit monitoring, and customer account reconciliations.
Experienced in data collection, validation, and analysis to ensure accuracy and operational efficiency.
SpotHero
Multichannel Customer Service, email - chat -inbound/outbound calls for a major parking reservation app.
National Retail Services
Tech support to POS users (point of sales technical support and post sales support)
HCL Technologies Guatemala, Xerox Business Services
VXI Guatemala, Temporal Position Centurylink USA
Nearsol, Convergent Guatemala
Bachelor in Marketing
Advertising Diploma
BA Marketing and Advertising
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EGS Guatemala/Customer Financial Care Services
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Capgemini Business Guatemala
Customer Portfolio Management, Collections, Credit, and Monitoring Special Customers, Coca-Cola Refreshments USA
National Statistical Institute
Coordination and monitoring processes are handled in field operations and the main office., Development of data collection platforms., Part of training staff
National Statistical Institute
Group manager typing in the field and office (15 people)., Review and analysis of already processed data to clean up errors., On production reports.
