Experienced in delivering excellent customer support and teaching languages, with a background in mechanical engineering and management.
Provided comprehensive customer support, processed orders, and resolved complaints ensuring satisfaction.
Taught English and Spanish to various levels, prepared exams, and developed language skills in students.
Performed simultaneous translation for corporate clients and official communications.
Operated CNC machines, conducted quality control, and maintained manufacturing equipment.
Plastirey S.A.
Direct customer service by answering all types of queries, Processing purchase orders, Providing catalog information, Resolving complaints with follow-up and returns-replacements process, Guaranteeing customer satisfaction through various channels, Attend internal and external ISO 9001:2015 audits,...
Passport English
Corporate level classes at all levels A1-C2, Preparation of individual, group, online, or in-person classes, Identifying areas of opportunity in each student, Developing the 4 main areas of language, Preparation of exams, writing, and discussion topics
Smart Teaching
Corporate level classes at all levels A1-C2, Preparation of individual, group, online or in-person classes, Identifying areas of opportunity in each student, Developing the 4 main areas of language, Preparation of exams, writing and discussion topics
Babel Center
TESOL Certificate
Aeronautical Maintenance
Mechanical Engineering
GED Diploma
Industrial Technical Baccalaureate
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Handled sales, inventory, and personnel management, and prepared work plans at GNC.
Focused on a subcontract acquired with Agua y Drenage of Monterrey as Official Translator of the Board of Directors, English classes for all types of participants and levels
X-Edit Servoreelers
Operate the different production machines in the factory, Correct operational programs using the CAD program, Quality control of finished parts, Maintenance of CNC machines
GNC General Nutrition Center
Sales reports, Inventory management, Sales and customer service, Personnel management, Schedules, Training, Preparation of work plans
