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Customer Support & Technical Support Specialist with 5+ years of diverse experience
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Competencies
Provided technical assistance for software, hardware, and network issues, ensuring timely resolution.
Handled inbound communications via phone and email, resolving customer concerns and processing orders efficiently.
Sourced, screened, and scheduled interviews for various roles, maintaining high candidate engagement.
Utilized applicant tracking systems, Oracle, and internal platforms for data management and user account administration.
Proficient in Microsoft Office Suite, Windows, Google Calendar, Zendesk, Active Directory, ECR, and Oracle systems.
Education
Languages
Summary
Experienced in providing technical and customer support, recruitment, and data management across healthcare, manufacturing, and service industries. Adept at resolving issues promptly and maintaining high client satisfaction.
Key Achievements
- Resolved complex technical issues involving Active Directory, ECR, and medical software, enhancing user access efficiency.
- Managed high volume candidate sourcing, screening, and scheduling, significantly streamlining recruitment processes for US manufacturing and service companies.
- Provided exceptional customer service across multiple channels, handling order processing, troubleshooting, and client inquiries effectively.
Experience
Technical Support
Technical support for medical data entry software such as Active Directory and ECR., Receiving and solving tickets using Zendesk., Assisted doctors and nurses by granting access to certain patient charts and programs., Assisted in password resets while following HIPPA regulations and walking them...
Recruiter
Post job openings using Indeed, LinkedIn, company website, Facebook and Craigslist., Collect resumes, pre-screen applicants, issue applications, input data into applicant tracking system, and assign applicants to Account Managers., Review and vet a high volume of candidates, schedule onsite and...
Customer Service Agent
Process customer orders via phone, email and fax., Assist customers with placing orders, provide tracking of their order, product availability, returns (quality and non-quality), and miscellaneous inquiries., Technical support, operated and navigated through company order system (Oracle).
Customer Service Agent
Professionally handle all inbound communications via phone and email from customers., Data processing, order processing, issuing return labels if necessary, following up with customers' feedback and ensure that issues, concerns, and/or questions are resolved promptly and thoroughly.,...
Technical Support and Customer Service Agent
Providing assistance with customer’s routers, cable boxes and land lines., Troubleshooting and updating the Wi-Fi and video signal pinpointing the malfunction and resolving in a timely manner.