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Oscar
Customer Service & Training Specialist with 6+ years in customer-oriented roles
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Competencies
Provided detailed support on pharmaceutical services, travel assistance, and billing inquiries.
Trained new employees and supervised team performance to meet quality standards.
Reviewed and coordinated survey coding tasks, ensuring data quality for market research.
Utilized social media management and graphic/video editing tools for digital content.
Education
Languages
Summary
Skilled in client support, staff development, and data quality assurance with over 6 years of diverse roles.
Key Achievements
- Managed insurance policies, medication refills, authorizations, and billing processes at Cigna.
- Trained and developed new staff, improving team performance and communication skills.
- Supervised survey coding team, ensuring data accuracy and consistency in market research projects.
Experience
Customer Service Representative
Managed insurance policies, medication refills, authorizations, and billing at Cigna, providing detailed customer service on pharmaceutical services., Assisted with flight, hotel, and car rental bookings, offering advice to customers on travel planning and organization.
Trainer
Responsible for training and developing new staff, providing training on processes, tools, and communication skills., Supervised team performance to ensure compliance with objectives and quality standards., Made outbound calls and handled inbound inquiries, providing high-quality customer service.
Coding Area Supervisor
Coordinated the team responsible for coding surveys for market research and public opinion studies., Reviewed and coded surveys, ensuring the accuracy and consistency of collected data., Supervised and trained staff, ensuring efficiency and quality in task execution.