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B2B Sales & Customer Support Specialist with 5+ years in sales and tech support
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Competencies
Handled customer inquiries, complaints, and support across multiple roles, ensuring satisfaction.
Made cold calls, followed up with leads, and scheduled consultations to increase revenue and client base.
Utilized scheduling, data entry, and database management skills to organize meetings and maintain records.
Provided technical support for network and device issues, following scripts and diagnosing problems.
Managed customer data, entered daily activities, and updated databases to support operations.
Education
Summary
Versatile professional with extensive experience in B2B sales, customer service, technical support, and administrative tasks, demonstrated through roles supporting organizational goals and client engagement.
Key Achievements
- Managed over 300 calls daily in multiple roles, ensuring customer and client engagement
- Scheduled and coordinated thousands of customer and client appointments across various positions
- Contributed to meeting organizational and sales goals by supporting special projects and client interactions
Experience
B2B Sales Representative
Interacted with sales reps and general managers at car dealerships to offer our product to help them sell more cars and bring more organic growth to their business., Aided in the timely completion of special projects in order to meet organizational and departmental goals., Managed a multi-line...
Virtual Assistant
Helped to ensure that business operations ran smoothly by planning and organizing meetings and conferences, including conference calls., Aided in the timely completion of special projects in order to meet organizational and departmental goals., Responded to emails and other correspondence to...
B2B Sales Representative
Made cold calls and followed up with leads to secure new revenue., Used a consultative sales approach to understand customer needs and make relevant recommendations., Schedule appointments with potential and current customers to promote new products and services., Kept in touch with clients on a...
Compliance Representative
Double-checked information on project permits and contracts to ensure that they met legal requirements., Audited new projects and environmental department activities to identify and resolve concerns., Had an excellent attendance record and was always on time for work., Was in charge of resolving...
Real Estate Appointment Setter
Scheduled 4 to 7 potential customers for consultations per week., Acted as the first point of contact for potential clients and scheduled appointments for them., Schedule qualified sales appointments for sales representatives to follow up on., Made 1,700 to 2,000 outbound calls on a daily basis to...
Tech Support
Gave users instructions on how to use their equipment., Used test scripts, personal expertise, and probing questions to analyze and evaluate user problems., Followed up with clients to ensure maximum customer satisfaction following support engagement and problem resolution., Troubleshoot and...