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Customer Service Specialist with 3+ years in digital finance and healthcare
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Competencies
Provided courteous and solution-oriented support handling inquiries, complaints, and troubleshooting in digital banking and healthcare industries.
Resolved technical issues related to digital platforms and product functionalities, supporting seamless customer experiences.
Managed product subscriptions, memberships, and retention strategies by identifying customer needs and offering tailored solutions.
Coordinated schedules, medical procedures, and internal workflows to improve service delivery and customer satisfaction.
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Summary
Dedicated customer service representative with over 3 years of experience supporting digital wallets, healthcare, and e-commerce platforms. Skilled in technical support, issue resolution, and process coordination, committed to delivering exceptional customer experiences.
Key Achievements
- Handled high-volume customer interactions for digital wallets at Foundever, ensuring professional responses.
- Supported quality control and logistics for healthcare and e-commerce campaigns at Horatio, managing complex cases.
- Coordinated medical appointments and managed back-office tasks, enhancing customer experience and loyalty.
Experience
Customer Service representative
Delivered top-tier customer service for a U.S.-based digital wallet, ensuring a smooth and positive customer experience by addressing inquiries and issues with professionalism, empathy, and efficiency., Managed a high volume of inbound and outbound calls, handling a wide range of inquiries related...
Customer Service representative
Managed end-to-end customer service cases in a hybrid healthcare and e-commerce campaign, providing omnichannel support through inbound calls, chats, and tickets., Supported quality control processes (damaged products and medically sensitive cases), logistics and order tracking, as well as...