Dedicated specialist with over 5 years in debt collection, customer service, and credit analysis. Proven ability to exceed targets, streamline operations, and support financial and logistical processes across diverse roles.
Provided customer support, verified information, and maintained client relationships across call center and collection roles.
Analyzed customer and transaction data to determine eligibility, identify fraud, and support collections and credit decisions.
Utilized active listening and conflict resolution skills in negotiations, interpreting, and supporting international logistics.
Collaborated within teams across roles such as collection, accounting, and logistics to meet objectives and streamline processes.
Hunter Warfield
Transferred inbound and outbound calls efficiently to the appropriate departments, ensuring seamless client communication., Reviewed and analyzed customer data to determine eligibility for debt recovery actions and payment arrangements., Conducted thorough account investigations to identify...
Telus
Provided customer service in English, Verified employment for mortgage applications, Transcribed and analyzed documents
BANRURAL
Detected credit card fraud, Analyzed transaction patterns, Supported collections efforts by identifying delinquent accounts and recommending follow-up actions
PWC Guatemala
Recorded journal entries and processed supplier payments, Managed employee cooperative accounting, Conducted credit analysis, Supported internal collections processes for cooperative member contributions
Psychology
Accounting Expert with Specialization in Computing
Basic and Primary Education
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Proficient in G Suite, customer service tools, and document analysis for effective task execution.
BAC
Handled credit cardholder files and documentation, Assisted in collections by preparing reports on overdue accounts and coordinating with recovery teams
DIGEF
Reviewed files and supported budget execution
Uber / Travel Agency
Provided tourist transportation using personal vehicle, Traveled to various destinations across Guatemala
Freelance Interpreter
Interpreted and translated English–Spanish for ministries and missionary groups, Supported logistics and communication during international visits, Collaborated with NGOs including BVI and Promised Land
