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Oscar
Customer Service & Management with 10+ years of diverse experience
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Competencies
Provided frontline support through reception, call centers, and hospitality roles, ensuring client satisfaction.
Supervised night shift teams, managed reservations, and oversaw event operations across multiple roles.
Utilized effective communication in customer interactions, team supervision, and coordination tasks.
Proficient in Microsoft Excel, Word, Outlook, and basic dispatch software in logistical roles.
Handled dispatching of semi-trucks and coordination of deliveries, improving operational communication.
Education
Languages
Summary
Dedicated professional with extensive background in hospitality, call centers, and logistics management, skilled in communication and team supervision.
Key Achievements
- Managed reservations, customer inquiries, and housekeeping as a hotel receptionist and supervisor.
- Supervised call center operations including escalation handling and QA reviews at Startek.
- Led night shift operations including dispatching semi-trucks, reservations, audits, and event supervision.
Experience
Receptionist
answering phones call, booking reservations, Housekeeping
Waiter, Busboy, HouseKeeping, Receptionist, Supervisor of Banquets and Events
English Tutor
English, Literature teacher and P.E. Teacher
Call Center Agent
worked as a debt collector calling clients that have fallen behind on payments
CSR2
received inbound calls, helped with escalated calls, review QA results with agents, review phone calls from agents and supervised trainees when they first take calls
Night shift manager
Dispatcher of semi-trucks using GPS system, sending emails to suppliers
Night Shift Manager
answering phone calls and emails, booking reservations through emails, phone calls and travel agencies, running audit at night, cleaning, help prepared breakfast, supervisor of events and cleanup, help in maintenance area
Night Shift Manager
Owner
owned a video game establishment