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Customer Service & Account Management Specialist with 8+ years of experience
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Competencies
Provided professional customer support through phone and email interactions, fostering satisfaction and relationships.
Managed client accounts, conducted market research, and developed strategies to increase revenue.
Analyzed customer and client data to identify discrepancies, opportunities, and support sales strategies.
Utilized interpersonal and verbal communication skills in customer support and team interactions.
Handled payment transactions accurately and supported billing and administrative tasks.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, account management, and billing operations, skilled in data analysis, client relations, and process optimization.
Key Achievements
- Processed payments and maintained accurate client records, ensuring adherence to company guidelines at Gbs Intermational.
- Conducted market research and optimized client accounts to drive sales growth at O Max Staffing/Foward PPC.
- Supported billing operations and internal audits by analyzing customer data at Jostens.
Experience
Customer Service Master Agent
Processed payments from customers by credit cards accurately according to company guidelines., Provided customer service to clients through phone and email communication., Developed customer relationships and ensured satisfaction with services., Assisted with travel arrangements services, Maintained accurate records of client interactions and transactions., Upsold additional products or services when appropriate in order to meet sales goals., Attended team meetings regularly to discuss updates on products, services and policies changes., Responded promptly to customer inquiries and complaints in a professional manner.
Account Manager
Conducted market research to identify potential customers., Monitored competitor activities in order to stay ahead of the competition., Optimized client’s account to ensure product sales and quality, Analyzed client data and identified opportunities for growth., Developed strategies to increase revenue from existing accounts.
Billing Analyst
Provided support during internal and external audits related to billing processes., Analyzed data from customer accounts to identify discrepancies., Tracked costs associated with individual projects and invoices to ensure accurate reporting., Assisted with administrative support for head manager.