Dedicated helpdesk technician with extensive experience in customer service and technical support. Proven ability to manage support tickets, troubleshoot hardware/software issues, and lead support teams in fast-paced environments.
Provided frontline support to customers, resolving inquiries and issues effectively.
Delivered Tier 1 and Tier 2 technical support across several companies, troubleshooting hardware and software problems.
Supervised Tier 1 helpdesk team, overseeing daily operational activities.
Managed helpdesk workflows, documented support cases, and improved service delivery procedures.
Alorica D.R
Customer Service, Tech Support tier 1, Tech Support tier 2
Third Power It
Tier 2 Helpdesk technician, Tier 1 Supervisor
VOYCE
Tier 1 Helpdesk technician
Equiti Health
Tier 1 Helpdesk technician
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