Dedicated professional with extensive experience in custOmer service, claims management, and administrative support across insurance and corporate sectors. Skilled in process optimization and client communication.
Expertise in handling client inquiries, managing claims, and ensuring positive custOmer experiences.
Skilled in managing documentation, scheduling, and internal process support to optimize office operations.
Effective in coordinating between clients, workshops, and internal teams through verbal and written channels.
Proficient in tracking and resolving service cases using various internal applications.
AXA Asistencia Colombia S.A.S
Atención telefónica y gestión de casos de siniestros de autos.. Manejo de aplicativos internos (Sipo, Audatex, Athento, Sise).. Seguimiento a talleres, repuestos y quejas de clientes.. Análisis de documentación y respuesta a solicitudes.
Medical Global Center S.A.S
Soporte en gestión documental y atención al cliente.. Apoyo en procesos internos administrativos.
Ductos Max S.A.S
Manejo de agenda y llamadas.. Organización de archivos y soporte administrativo.
Conatempo S.A.S (Neso Group)
Gestión de ventas telefónicas y soporte a clientes.
Construobras Viales S.A.S
Hi, my name is Omar Robli. I'm the general manager and senior vice president of operations for Casvid. I'm originally from New Haven, Connecticut, but now reside in sunny Phoenix, Arizona. I've been an operations manager for multiple industries, from marketing, the software design. But I'm happy to be part of the Casvid team. If you need anything, please reach out.
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Apoyo en procesos administrativos y control de documentos.
