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Customer Service & Graphic Design Specialist with 10+ years of diverse experience
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Competencies
Handled inbound calls, managed billing and technical inquiries, and ensured customer satisfaction through empathetic communication.
Created visual campaigns, logos, branding, and packaging, supervising production and coordinating with vendors at multiple agencies.
Established and maintained corporate and brand guidelines, ensuring consistent branding across different markets and campaigns.
Integrated digital tools and software into traditional design workflows, modernizing the agency’s creative processes.
Coordinated with clients and teams for campaign development, high season promotions, and social media strategies.
Education
Summary
Experienced in delivering high-quality customer support and creating compelling visual branding across diverse sectors including advertising, telecommunications, and retail. Skilled in digital transition, project management, and maintaining brand consistency.
Key Achievements
- Managed high-volume customer interactions at Sprint and iQOR, ensuring accurate documentation and high customer satisfaction.
- Led corporate identity development and branding projects for major clients like Kraft, Nestlé, LG, and Unilever at VML Advertising and Grupo Wisa.
- Pioneered digital design adoption at Genio’s Publicidad, integrating Macintosh and new software tools into traditional practices.
Experience
Customer Service Agent
Handle inbound calls related to payments, payment arrangements, service activations, disconnections, and billing inquiries—particularly high-bill explanations., Provide accurate information and maintain a high level of professionalism and empathy during customer interactions., Document all calls...
Customer Service Agent
Managed a high volume of calls involving payments, technical support, device activations, billing questions, and payment plans., Delivered clear and empathetic support, especially when addressing complex or high-bill concerns., Ensured accurate documentation of customer interactions and resolutions...
Senior Graphic Creative
Corporate image, advertising campaigns and total branding for Kraft, Nestlé (Chocolates), LG Electronics, Unilever, Warner Lambert.
Senior Graphic Creative
Visual Communication for ad campaign development, logos, brand and corporate identity, packaging among others., Brainstorming with creative team, meetings with customers to explain the reason why of proposed visuals and layouts, supervision and coordination with print and service bureaus.
Senior Graphic Creative
Visual Communication for ad campaign development, logos, brand and corporate identity, packaging among others., Brainstorming with creative team, meetings with customers to explain the reason why of proposed visuals and layouts, supervision and coordination with print and service bureaus.
Graphic Designer
Introduced the agency into digital design, replacing traditional methods with Macintosh, scanners, new software, and color printing.
Senior Graphic Creative
Corporate and Brand Identity for this Latin America duty free and local market luxury goods store chain operator., Establish corporate identity guidelines to be followed by all country offices, as well as checking out its fulfillness., Correct any inconsistency in corporate identity in any...