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Olivia
Customer Adviser Apprenticeship
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Competencies
Demonstrated experience with Attention to detail.
Demonstrated experience with Time Management.
Demonstrated experience with Quality Control.
Demonstrated experience with Problem Solving.
Demonstrated experience with Customer Relations.
Education
Summary
Professional profile
Experience
Customer Adviser Apprenticeship
Since September last year I have been completing an apprenticeship in Senior Financial Services Customer Advisor Level 3.. Analyze complex financial data to provide tailored customer solutions, enhancing client satisfaction and retention rates in the banking sector.. Drive significant improvements in customer service metrics through proactive problem-solving and implementation of innovative banking strategies.. Foster strong relationships with cross-functional teams to streamline financial processes, resulting in more efficient customer service delivery.. Ensure meticulous compliance with banking regulations and internal policies while maintaining high standards of customer care and financial advice.. Embrace continuous learning opportunities, rapidly adapting to new financial products and services to provide cutting-edge solutions for clients.. Spearhead improvements in customer service metrics through proactive problem-solving and innovative banking strategies.
Hotel Receptionist
Greeted and assisted guests, ensuring a welcoming experience.. Managed reservations and room assignments, optimizing occupancy rates.. Handled guest inquiries and resolved complaints efficiently; enhanced overall guest relations.. Coordinated with housekeeping and maintenance for timely room readiness.. Streamlined check-in processes, reducing wait times and enhancing guest satisfaction.. Implemented new reservation system, boosting efficiency.. Fostered strong relationships with housekeeping and maintenance teams, ensuring seamless guest experiences and swift issue resolution.. Developed creative solutions for overbooking situations, maintaining guest satisfaction while maximizing hotel revenue.. Upsold room upgrades and additional services, contributing to increased revenue per guest.. Maintained meticulous guest records and preferences, enabling personalized service and fostering guest loyalty.
Officer Cleaner
Ensure cleanliness for over 200 employees, enhancing workplace hygiene and productivity.. Implement daily cleaning protocols, fostering a safe and efficient environment.. Improve office sanitation, contributing to employee well-being and operational efficiency.. Uphold work ethics and complete tasks promptly.. Coordinated with facilities management to optimize cleaning schedules, ensuring minimal disruption to office operations while maximizing cleanliness standards.. Responded promptly to special cleaning requests, demonstrating adaptability and commitment to maintaining a consistently clean work environment.
Shop/Warehouse Assistant
Started as a Saturday till girl, progressed to full-time working on the shop floor, and then worked in the warehouse on goods in.. Delivered outstanding in-store experience through positive and attentive customer service.. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.. Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.. Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.. Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.. Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.. Received stock deliveries, accurately completing paperwork and updating system records.. Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.. Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.. Monitored display stock levels, replenishing for consistently well-stocked sales floor.. Scanned, sorted and checked off packages as they arrived with accuracy and high quality control.. Inspected inventory to identify damaged or missing items.. Safely operated pump trucks and power pallet trucks to unload, lift and transfer warehouse goods.. Handled Goods In and Goods Out requests in line with company protocols.. Communicated with suppliers, buyers, accountants and head office to ensure standards were high and best quality for customers.
Spa Receptionist
Escorted clients to spa areas, treatment rooms, and offices.. Communicated with spa team members if clients cancelled or change appointment times.. Developed relationships with guests and members to meet clients' needs and encourage repeat services.. Consistently kept the reception area clean and tidy and maintained a presence at the desk area.. Listened closely to customer complaints and responded appropriately to issues.. Practised safety procedures by implementing policies to keep clients and staff safe from potential hazards.. Resolved customer problems and complaints.. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit.. Routed incoming mail and messages to relevant personnel without delay.