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Call Center Agent with diverse customer service experience
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Competencies
Provided customer support and follow-up in call center environments, ensuring client satisfaction.
Operated multiple customer service platforms including CSGLOBAL, MAGELLAN, GATTARAN, and SAP for appointment scheduling and support.
Supported daily retail operations such as packaging, payment processing, and customer assistance.
Communicated effectively with customers and team members to ensure smooth operational flow.
Education
Summary
Experienced call center and retail support agent with a focus on customer interaction, appointment scheduling, and operational tasks across diverse platforms.
Key Achievements
- Handled customer inquiries and follow-ups across multiple platforms such as CSGLOBAL, MAGELLAN, and GATTARAN
- Managed appointment scheduling using SAP, ensuring efficient service delivery
- Performed operational tasks including packaging, payment processing, and customer support at retail environments
Experience
Agente Call Center
Atención al cliente, seguimientos de pedidos, apoyo de soporte a cliente, repartidor y tienda, por medio de la plataformas CSGLOBAL, MAGELLAN y GATTARAN.
Agente Call Center
Atención al cliente y agendamiento de citas médicas, por medio de la plataforma SAP.
Auxiliar operativo
Empaque, operar puesto de pago, atención al cliente.