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Data Analyst
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Competencies
Demonstrated experience with Excel.
Demonstrated experience with Power BI.
Demonstrated experience with Data Visualization.
Demonstrated experience with Microsoft Office Suite.
Education
Summary
Data Analyst open to new opportunities
Experience
Sales Manager
I analysed sales data to identify trends and improve revenue performance. Built reports to track sales targets and customer behaviour. Used insights to optimize upselling and cross-selling strategies. Conducted market research to guide business decisions. Monitored KPIs and improved team performance
Upgrading agent/Know Your Customer (KYC)
Collected and analysed customer data for verification and compliance. Identified patterns in complaints to improve service delivery. Maintained accurate records and ensured data integrity. Generated reports on customer interactions. Resolved customer inquiries, concerns, and issues promptly and effectively, maintaining high levels of customer satisfaction. Ensured seamless global network connectivity and upgraded customers to suitable plans. Stayed up-to-date with Airtel's products, services, and promotions to provide informed support. Utilized strong communication skills to effectively address customer complaints and feedback.
Personal Assistant
Managed business data, records, and financial tracking. Monitored expenses and created reports. Supported decision-making through data tracking. Maintained organized files and records, both physical and digital, to ensure easy access to important documents and information. Managed expenses and budgets, tracking spending and reconciling accounts to ensure financial accuracy. Coordinated events and meetings, arranging catering, logistics, and sending out invitations and reminders
Front Desk officer
Managed front desk operations, welcoming guests and handling inquiries. Managed customer data and booking records. Tracked interactions and improved processes. Maintained organized data systems. Coordinated bookings and reservations for events and activities. Assisted with event setup and teardown, ensuring smooth execution