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Odalys
Customer Service & Interpretation Specialist with 10+ years in client support and fraud investigation
Video resume
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Competencies
Fluent in English and Spanish, enabling seamless communication in diverse client and professional interactions.
Proven ability to address customer inquiries, resolve issues, and maintain positive relationships across various industries.
Accurate data entry and management skills, ensuring integrity and confidentiality of customer and transaction information.
Skilled in identifying issues, developing solutions, and resolving conflicts to enhance customer satisfaction.
Efficiently manages multiple responsibilities, maintaining productivity and meeting deadlines consistently.
Languages
Summary
Dedicated professional with over 10 years of experience in customer support, interpretation, and fraud investigation. Skilled in bilingual communication, data management, and problem resolution, committed to delivering exceptional service.
Key Achievements
- Consistently delivered high-quality customer service, ensuring client satisfaction and retention over a decade.
- Provided real-time bilingual interpretation, facilitating effective communication in diverse professional settings.
- Successfully investigated and resolved fraud cases at Chase, safeguarding customer assets and reducing losses.
Experience
Customer Service Representative
Provide excellent customer service by assisting clients with questions, account information, and service requests.. Accurately enter and maintain customer and claim information in internal systems and databases.. Communicate clearly with customers and team members to resolve issues efficiently.. Handle a high volume of calls, emails, or inquiries while maintaining professionalism and attention to detail.. Utilize strong problem-solving and organizational skills to support daily operations and ensure customer satisfaction.
Interpreters
Provide accurate real-time interpretation between English and Spanish to facilitate clear communication between clients and professionals.. Maintain strict confidentiality and professionalism when handling sensitive conversations and personal information.. Interpret spoken conversations clearly and neutrally while preserving the original tone, meaning, and context.. Assist clients with understanding services, instructions, and documentation by bridging language barriers.. Demonstrate strong listening, communication, and cultural awareness skills to ensure effective cross-language communication.
Fraud Specialist
Investigate suspicious transactions and account activity to identify potential fraud and protect customer accounts.. Communicate with customers to verify transactions, resolve fraud alerts, and provide guidance on securing their accounts.. Review account history, transaction patterns, and internal alerts to detect fraudulent behavior.. Document investigations accurately in internal systems while maintaining compliance with company policies and security procedures.. Provide professional customer service while handling sensitive financial situations and high-risk cases.
Skills
Video Transcript
Video Transcript 1
Multiple requests at once, like helping different people at the same time or handling tasks quickly, I usually prioritize by urgency if something is time-sensitive or someone is upset, I handle that first, then I move to simpler tasks, so I'll keep everything flowing. I also stay organized by keeping track of what needs to be done, nothing gets missed.
Video Transcript 2
In my previous experience, I often had to handle multiple customer inquiries at the same time, especially during busy hours. I prioritized by urgency customer with time-sensitive issues and complaints were handled first, while simpler requests were grouped and handled quick in between. I used systems to stay organized, like keeping notes or tracking each request, so no one was missed.
Video Transcript 3
On my previous job, I had to handle a lot of complaints, people calling, the manager telling me to do this, do that.