Experienced customer service representative with over 8 years of delivering exceptional support in telecommunications, healthcare, finance, and logistics. Skilled in bilingual communication, record-keeping, and problem resolution, with a proven ability to adapt to diverse industries and roles.
Extensive experience assisting customers, resolving inquiries, and maintaining records across diverse industries.
Skilled in active listening, problem-solving, and multi-tasking in bilingual environments.
Proficient in Microsoft Office, CRM tools, and troubleshooting Windows-based systems.
Fluent in English and Spanish, enabling effective communication with diverse customer bases.
Teleperformance GDL Alpha
Provide customer service by assisting on the telephone with billing explanations, taking payments, and providing information about services, products, and packages., Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Alorica Latam
Provide information about products or services, take or enter orders, track incidents, monitor trends, cancel accounts, or obtain details of complaints., Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken., Refer unresolved customer grievances to designated departments for further investigation.
Sertec (Amex)
Provide customer service, billing, statements, and billing pay by phone for American Express., Working with CSP tools for bank info updates.
HAZ NEARSHORE
GED
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