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Obed
Customer Service & Billing Support Specialist with 4+ years in client-facing roles
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Competencies
Resolved billing discrepancies and analyzed invoices, ensuring accuracy and customer clarity.
Provided efficient support across multiple channels, de-escalated conflicts, and maintained high service quality.
Managed collections interactions, negotiated payment plans, and contributed to customer retention efforts.
Promoted products and services based on customer needs, increasing satisfaction and sales opportunities.
Managed reservations and guest assistance at a hotel, supporting enhance guest experience.
Education
Languages
Summary
Experienced in billing support, customer service, collections, and hotel front desk operations. Skilled in problem resolution, client retention, and promoting services to meet business goals.
Key Achievements
- Handled billing inquiries and disputes via phone and chat, ensuring accurate resolution and customer satisfaction.
- Managed collections and negotiated payment arrangements, contributing to improved customer retention.
- Provided front desk and guest services at a hotel, enhancing guest experience and promoting travel packages.
Experience
Billing Customer Support Representative
Provided billing support via inbound calls and live chat., Analyzed invoices and billing statements., Resolved billing discrepancies and payment disputes., Multitasked across multiple systems while maintaining service quality., Professionally de-escalated billing conflicts.
Customer Service Representative / Collections
Provided customer service and resolved billing issues with one-call resolution., Managed professional collections interactions., Retained customers and negotiated payment arrangements.
Customer Service and Sales Agent
Resolved customer inquiries efficiently., Promoted products and services based on customer needs., Offered personalized solutions to increase customer satisfaction and sales.
Receptionist
Provided front desk customer service., Managed reservations and guest assistance., Promoted tour and travel packages.