This is my profileContact via CazVidNuria
Team Manager with 10+ years in Customer Service and Operations
Contact
Competencies
Utilized clear communication skills to address customer and team needs.
Oversaw team performance, set goals, and adjusted strategies for productivity.
Provided high-quality service to resolve customer complaints promptly.
Proficient in Microsoft Office Suite and collaboration tools to support daily operations.
Education
Languages
Summary
Experienced in managing teams, handling customer inquiries, and optimizing operational workflows.
Key Achievements
- Led team performance evaluation processes to facilitate staff development.
- Managed personnel records and payroll updates for operational accuracy.
- Resolved complex customer issues through cross-department collaboration.
Experience
Team Manager
Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position., Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings., Remained calm and professional in stressful circumstances and effectively diffused tense situations., Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth., Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
Customer Service Representative
Resolved complex problems by working with other departments to provide solutions that meet customer needs., Provided excellent customer service to resolve customer complaints in a timely manner., Adjusted bills and refunded money to resolve customers' service or billing complaints.