Ntandoyenkosi

Demonstrated experience with Ability to meet sale targets and drive business results.

Demonstrated experience with Passion for beauty, fragrance and customer service.

Demonstrated experience with Ability to work in a fast-paced retail environment.

Demonstrated experience with Strong product knowledge and expertise.

Demonstrated experience with Excellent communication and interpersonal skills.

Deliver one-on-one scent discovery sessions, matching customers to fragrances based on mood, personality, and skin chemistry.. Consistently achieve monthly sales goals through upselling and cross-selling, often reaching 120%+ of targets.. Maintain an in-depth understanding of 50+ luxury and niche brands, explaining complex concepts like sillage, longevity, and the fragrance triangle (top, heart, and base notes).. Utilize CRM tools to track customer preferences, fostering a loyal base and increasing repeat business by up to 40%.. Communicate with customers through both email and telephone calls to follow up on the service they received in-store.

Provided personalized beauty advice and recommendations to customers.. Helped customers find suitable products for their skin types and concerns.. Demonstrated and applied makeup, skincare, and haircare products.. Maintained up-to-date knowledge of new products, trends, and techniques.. Built strong relationships with customers to drive sales and loyalty.. Guided customers in selecting fragrances that suited their preferences and lifestyles.. Provided expert knowledge on fragrance families, notes, and concentrations.. Offered personalized fragrance recommendations and advice.. Demonstrated and applied fragrances to help customers make informed purchasing decisions.. Maintained knowledge of new fragrance launches, trends, and brand offerings.

Assist customers: Help customers find products, answer questions, and provide recommendations.. Process transactions: Ring up purchases, handle payments, and make change.. Maintain customer relationships: Build rapport with regular customers, offer loyalty programs, and promote sales.. Stay up-to-date on products: Familiarise myself with new products, ingredients, and benefits.

Managed customer transactions efficiently, ensuring accurate processing of sales and handling cash and card payments.. Provided exceptional customer service by addressing inquiries and resolving issues promptly.. Maintained a clean and organized checkout area while adhering to safety and security procedures to protect company assets.