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Agent - Customer service
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Competencies
Managed customer issues professionally, focusing on resolution and satisfaction in support roles.
Applied HTML, CSS, and JavaScript skills to assist with digital marketing and website improvements.
Developed and executed social media strategies to enhance online presence and engagement.
Utilized MS Excel, Word, and PowerPoint for various administrative, analytical, and presentation tasks.
Applied problem-solving skills to address customer inquiries, technical issues, and competitive analysis.
Education
Languages
Summary
Experienced agent in customer service and technical support with skills in digital marketing, web development, and analytics. Proven ability to resolve complex issues, identify growth opportunities, and enhance customer satisfaction across sectors.
Key Achievements
- Handled customer complaints professionally, ensuring timely resolution and satisfaction.
- Identified upselling opportunities, contributing to increased revenue streams.
- Analyzed competitors and implemented strategies to enhance customer experience across hospitality and support sectors.
Experience
Agent - Customer service
Address and resolve customer complaints or concerns in a professional and timely manner., Collaborate with other team members and departments to ensure customer satisfaction., Identify opportunities to upsell or cross-sell products and services to customers., Follow company policies and procedures...
Agent I - technical support
Identify customer needs, clarify information, investigate all problems, complaints and inquiries to provide solutions for each, keeping customer satisfaction at the center of every decision.
Administrative Assistant
Digital marketing analyst (website, social media)., Competitor analysis, creator of strategies to improve the customer experience, supervision of stock in each area (inventory).