Norma - Data Analyst with 5 years of analytics and reporting expertise

Utilized data analysis tools to interpret complex datasets and support decision-making.

Created dashboards and reports to visualize data insights for stakeholders.

Extracted and manipulated data from databases to support analytics projects.

Developed complex spreadsheets and automation scripts for data processing.

Worked with teams across departments to gather requirements and improve data practices.

Provided customer support for residential internet, TV, phone and mobile phone services, helping clients troubleshoot technical issues and find effective solutions., Handled sales by offering service upgrades and mobile lines, focusing on enhancing customer satisfaction and achieving performance goals.

Assisted senior clients with their insurance-related needs, including processing and managing prescription orders, providing guidance on coverage details, and ensuring accurate and timely service to help them access their medications efficiently.

Provided technical support via phone to customers who are having issues with their product and do not want to contact a local technician., Guided customers step-by-step through setup, diagnostic, and problem solving procedures., Translated mechanical problems into simple instructions to each customer’s situation and technical ability.

Managed initial merchandise investment to ensure effective inventory turnover and profitability., Built and maintained relationships with wholesale clients, negotiating deals that increased the sales., Developed and implemented sales strategies to gain revenue and ensure the return on investment., Supervised the sales team, providing feedback on performance and identifying areas of improvement., Handled the full hiring and termination process, ensuring the team was efficient while also providing payment for current sales team.