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Norlyn
Customer Service Specialist with 16 years of experience in finance and sales
Video resume
CUSTOMER SERVICE SPECIALIST
Can handle complex issues . I'm keen to details.Can handle vulnerable customers.Working in hard selling like B2C.
Contact
Quiapo, Metro Manila, Pilipinas
Available on CazVid
Competencies
Customer ServiceExpert
Handled complex customer issues and vulnerable clients, ensuring resolution and satisfaction.
Communication SkillsAdvanced
Excellent at engaging with customers, understanding needs, and providing clear, empathetic communication.
SalesIntermediate
Experienced in hard selling techniques within B2C environments over a three-year period.
Problem SolvingAdvanced
Skilled at analyzing complex issues and delivering effective resolutions quickly.
Empathy and Customer FocusExpert
Consistently puts herself in customers' shoes to understand and address their needs.
Summary
Experienced customer service professional with 16 years in financial institutions and sales, committed to delivering quality customer interactions and resolution.
Key Achievements
- Dedicated 16-year career in the call center industry with extensive experience in financial institutions and sales.
- Developed expertise in handling complex issues and vulnerable customers, ensuring customer satisfaction.
- Provided exceptional customer journeys by understanding customer needs and delivering effective resolutions.
Skills
Customer ServiceCommunication SkillsSalesProblem SolvingEmpathy and Customer Focus
Published on CazVid - May 17, 2026