Dedicated IT professional with over 5 years of experience in computer repair, help desk support, and educational roles. Skilled in troubleshooting, hardware/software repair, and delivering engaging technical training tailored to diverse audiences.
Performed hardware troubleshooting, repair, assembly, disassembly, and software maintenance for PCs and mobile devices.
Handled client issues involving Windows OS, Active Directory, remote access, and peripheral configuration.
Taught courses in computer repair and troubleshooting, utilizing varied formats including web tools.
Assisted with email setup, printer configuration, and basic network troubleshooting for organizations.
AMEDCO American Educational College
Professor of technology in computer repairing, Teach students troubleshooting and diagnostic, Assemble and dissemble computer and cellphone, Repairing and programming software with optimization and maintenance, Help with setting up email, Aid clients with their problems related to performance and...
Rafael Rosario & Associates
Helped customers via phone to ensure they use the windows application correctly, Using 'Altiris Program' to reset password and create ticket for fixing hardware problems, Using 'Acronis Image Program' to duplicate the firmware or operative system of company...
Master’s degree
Bachelor’s Degree
Diploma
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Proficient in Windows OS, Microsoft Office suite, Java, SQL, and other core technical tools relevant to support and teaching.
