Noor

Demonstrated experience with Accounts Payable.

Demonstrated experience with QuickBooks.

Demonstrated experience with Journal Entries.

Demonstrated experience with Bookkeeping.

Calling mortgage referral leads and determining client’s needs & advising which mortgage/ banking products meet their needs.. Promptly respond to communications over emails and telephone calls received from customers and coworkers and ensuring their questions are answered and they receive solutions swiftly.. Guide, inform & resolve all concerns client might have.. Refer customers to business partners when applicable.. Collaborate with my CBMA’s peers & tax and legal partners to ensure a smooth financing experience to my clients.. Always maintaining professional behavior in representing the company.. Provide the client with a superior service experience.. Apply appropriate, processes & procedures to accurately respond to client inquiries and complete all client transactions & documentation.. Acquire and Deepen Client Relationships.. Exercise good judgment balancing risk and client experience.

Manage all accounts receivable. Recording all financial transactions and monetary assets.. Preparing & sending invoices & statements to debtors.. Respond to inquiries through phone, mail and email contact with customers. Calculating employee’s hours and helping with payroll.

Answer the phone and direct to correct department.. Determining clients' needs and financial goals and advising which banking products and services meet their needs as their first point of contact.. Opening Canadian deposit accounts (checking and savings).. Refer customers to business partners when applicable.. Always maintaining professional behavior in representing the company.. Provide the client with a superior service experience.. Educate and assist clients with using RBC digital capabilities.. Regularly updating own knowledge of new products, procedures and organizational changes, to answer client queries promptly.. Meeting client satisfaction, sales and productivity targets by understanding client needs, offering first call resolution of issues, and actively promoting full range of products and services based on clients’ financial needs.. Opening American deposit accounts (checking and savings).. Processing American credit applications for clients (credit cards, personal line of credits).. Working effectively in team settings.. Assisting US mortgage clients and putting them on the right path (inform the client and help with the pre- approval).

Manage all accounts receivable. Recording all financial transactions and monetary assets.. Preparing & sending invoices to debtors.. Respond to inquiries through phone, mail and email contact with customers- Maintaining composure and patience in face of difficult customer situations.. Managing customer's complaints, solving problems in a professional manner.. Processing payroll & maintain employee records.. Carrying out bank reconciliation.

Providing customers a personalized, friendly and efficient cashiering service.. Entering purchases into a cash register then calculating the total purchase price.. Responsible for the accurate and timely allocation of cash.. Undertaking till balancing & administration activities in an efficient manner.. Helping to resolve customer complaints.. Training new cashiers.. Compiling and maintaining monetary and non-monetary reports and records.. Answering the phone while doing the cash at the same time.. Experience on the express cash and managing the Lotto machine.

Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports.. Maintained office scheduling and event calendars.. Set up and handled incoming mail and office filing systems.. Established the administrative work procedures for tracking staff's daily tasks.. Screening calls, taking messages and arrange appointments.. Creating invoices, filing receipts and dealing with all financial documentation.. Answering and dealing with incoming and outgoing telephone calls.