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Stakeholder Liaison at Consumer Goods Council of South Africa
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Competencies
Skilled in building and maintaining productive relationships with government bodies and industry stakeholders.
Proficient in managing master data, CRM systems, and reporting to support organizational goals.
Experienced in clear, effective communication, facilitating collaboration and understanding among diverse groups.
Trained in conflict management techniques, resolving issues efficiently to maintain positive relationships.
Education
Languages
Summary
nomvula is a detail-oriented stakeholder liaison and data management specialist with over 8 years of experience at the Consumer Goods Council of South Africa. Skilled in communication, relationship building, and process optimization, she excels in fostering effective partnerships and managing complex data systems.
Key Achievements
- Enhanced government communication channels and strengthened stakeholder relationships.
- Led initiatives promoting the Consumer Goods Council Risk Initiative (CGCRI).
- Streamlined data management and reporting processes, improving accuracy and efficiency.
- Facilitated effective onboarding and client communication, ensuring smooth operations.
Experience
Stakeholder Liaison Assistant
Build Government liaison with SAPS, enhance communication, provide crime-related information, promote CGCRI (Consumer Goods Council Risk Initiative), attend consequence management meetings, and extract insights for industry challenges, best practices, and leadership development
Master Data Clerk
Educating members on CGCSA services, handling queries, updating CRM, managing change requests, billing, invoices, and reporting monthly on account activity.
ERS Administrator
Managing new applications, onboarding customers, verifying ID card information, accurately recording, requesting invoices, printing access cards, communicating with members, and ensuring card collection.
Debt Collector
Tracing of debtors via telephone. Updating debtor information. Negotiating with debtors on repayment
Inbound & Outbound Call Centre Agent
Opening new accounts for DSTV subscribers. Assisting with technical queries. Assisting with billing queries. Selling and promoting insurance for decoders