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Customer Service & Operations Specialist with 5+ years of diverse retail and hospitality experience
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Competencies
Provided exceptional customer service, managing inquiries and resolving issues in retail, bar, and hospitality settings.
Performed accurate cash transactions and operated POS systems across multiple venues, ensuring secure and correct payments.
Handled front desk duties, appointment scheduling, record keeping, and facility organization at Zurich Garden Lodge.
Led team activities, coordinated operational tasks, and maintained a professional environment in busy settings.
Prepared beverages, managed bar supplies, and maintained cleanliness and safety standards at Uhuru Bar.
Education
Summary
Experienced cashier, bartender, and receptionist skilled in customer engagement, transaction management, and facility operations. Adept at multitasking, ensuring high service standards, and supporting team collaboration.
Key Achievements
- Handled customer transactions efficiently and maintained professional service in fast-paced retail and bar environments.
- Managed front desk operations including scheduling, record keeping, and guest inquiries at Zurich Garden Lodge.
- Operated POS systems across roles, ensuring accurate payments and receipts, demonstrating strong technical proficiency.
Experience
Cashier
Processing customer transactions accurately and efficiently, Providing exceptional customer service, Maintaining a high level of professionalism in a fast-paced retail environment, Assisting customers to purchase accurately using a cash register or point-of-sale (POS) system, Handling cash,...
Cashier and Bar lady
Delivering exceptional customer service, Preparing and serving beverages, Maintaining a clean and organized bar environment, Taking orders, Operating a point-of-sale system, Managing cash and credit transactions, Ensuring compliance with safety and hygiene standards, Monitoring inventory levels,...
Receptionist and Housekeeping
Managing the front desk, Greeting visitors, Handling phone calls, Scheduling appointments, Answering inquiries, Maintaining records, Maintaining cleanliness and organization of the facility, Restocking supplies, Performing tasks such as laundry and trash removal