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nokukanya
Call Centre
Contact
Competencies
Exceptional ability to understand and meet customer needs, ensuring positive experiences and loyalty.
Effective in verbal and written communication, facilitating clear interactions in diverse settings.
Proficient in identifying customer needs and promoting products to increase sales revenue.
Knowledgeable in digital banking operations and customer onboarding processes.
Skilled in working within teams to achieve targets and improve service delivery.
Education
Languages
Summary
Dedicated professional with over 10 years of experience in customer service, sales, and banking. Skilled in communication, digital banking, and team collaboration, committed to delivering exceptional client experiences.
Key Achievements
- Enhanced customer experience by consistently delivering high-quality service across various roles.
- Successfully assisted clients in opening bank accounts and navigating digital banking platforms, increasing customer engagement.
- Developed strong communication and problem-solving skills through diverse positions in hospitality and customer service.
- Led sales initiatives and recruited customers in banking, achieving team targets and improving customer retention.
- Gained proficiency in POS systems, CRM tools, and telephonic support, contributing to operational efficiency.
Experience
Waitres
Customer service Taking food orders and beverages Micros POS
Waitress/ Barista
Customer service Room services Guest orders Maintaining bar and restaurant
Ambassador
Bank ambassador Customer Services Telephonic enquiries Assisting customers to open bank account Digital banking
Waitress
Service customers food and beverages. Customer Service. Cleaning Restaurant Area. Knowledge of POS System
Waitresses & Barista
Customer service. Breakfast preparation. Room services. Telephonic orders. Cleaning
Sales Ambassador
Direct Sales. Recruiting customers. Customer service. Assisting customers to open bank account. Telephonic customer enquires
Sales Agent
Learned to use a CRM system/Dailer/ MS office. Answered customer calls and provided help with their problems.. Developed communication and problem- solving skills under pressure.. Worked in a team to achieve daily targets.
Sales Agent / Customer Service
Developed communication and problem solving skills under pressure. Answered customer calls and provided help with thier problems. Work in a team to achieve daily targets. Sales Driven and Upselling. Learned to use a CRM system, Dailer, MS Office.