Profesional con experiencia en atención al cliente, soporte técnico y gestión administrativa, orientado a soluciones y mejora continua.
Proveer soluciones efectivas y mantener relaciones positivas con los clientes en diversos contextos.
Diagnosticar y resolver problemas técnicos, asegurando el cumplimiento de los procedimientos establecidos.
Manejo eficiente de sistemas de reservas y registros para optimizar procesos y tiempos.
Recopilar y analizar información para apoyar decisiones en campañas de marketing.
Convergys
Trained and mentored new call center representatives on customer service policies, procedures, and best practices
Teleperformance
Troubleshot technical issues and provided technical support, Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently
Sykes
Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date, Adhered to customer service standards and corporate policies to ensure customer satisfaction, Identified potential sales opportunities and upsold products and services to customers
Dantica
Utilized computer systems to efficiently manage bookings and reservations, resulting in a X% improvement in booking efficiency, Greeted and welcomed guests in a friendly and personable manner
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Colaborar con equipos multidisciplinarios en entornos dinámicos y diversos.
Harmon Research
Analyzed marketing data to identify trends and develop insights that informed future marketing decisions, Utilized various data collection methods and tools to capture data in a timely and efficient manner, Tracked and monitored progress of individuals using data collection and graphing, allowing for informed decision-making
HQC
Collaborated with attorneys on a variety of legal matters, such as client intake, case summaries, and document preparation, Researched, interpreted, and analyzed case law and statutes to determine the most effective legal strategy
