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Customer Support & Sales Specialist with 5+ years in tech and finance sectors
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Competencies
Handled escalations via telephone, communicated effectively with clients and reported issues to management.
Engaged prospects and customers over calls to promote technology solutions and ensure client needs.
Assisted students and staff with IT-related queries and supported server operations at college.
Fluent in English and Spanish, used in customer communication, support, and collaboration.
Proficient in Microsoft Office and Adobe Suite for documentation, reporting, and content creation.
Education
Languages
Summary
Dedicated support specialist and sales development professional with diverse experience across finance, tech, and customer service. Skilled in bilingual communication, IT assistance, and engaging clients effectively.
Key Achievements
- Provided customer support at multiple companies, handling escalations and ensuring client satisfaction.
- Made calls to prospects and customers to recommend technology solutions, supporting business growth.
- Assisted students and served at the college café, demonstrating versatility and customer service skills.
Experience
Full time employee
Calling warm leads to help prospects consolidate debts through our system and help them get out of them in less than what the creditors have them in cycle.
Sales Development Representative
Making calls to prospects and customers to assure they are using the best and latest technology needs for their business.
Customer Support Specialist
Giving customer support as a specialist taking escalations via telephone to the AMAZON client, and report via email to our Operations Manager.
Customer Support
Giving customer support to the MOVOTO client with the ability to provide successful communication between house buyers and Real Estate Agents in the United States of America.
IT Department Assistant / Server
Assisting students in the IT department, Serving at the BRCC Café.