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Noe
Customer Service Representative with 8-9 months in Telecom & Dispatching
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Competencies
Provided technical support, handled complaints, and communicated effectively with customers in telecommunication settings.
Applied basic troubleshooting procedures for technical issues related to internet, TV, and mobile services with product knowledge.
Managed delivery schedules, coordinated with drivers, and optimized routes to ensure timely delivery while handling delays.
Effective in managing customer inquiries, providing updates, and coordinating dispatch operations under pressure.
Utilized AI tools like ChatGPT, Claude, and Perplexity AI for automation tasks and output generation.
Education
Summary
Motivated professional with 8-9 months experience in customer service at telecom companies. Skilled in troubleshooting, dispatch coordination, and customer communication, with a focus on efficiency and problem resolution.
Key Achievements
- Handled high-volume inbound/outbound calls at Startek, resolving technical issues and ensuring customer satisfaction.
- Gained expertise in troubleshooting and product knowledge across Xfinity Mobile, Internet, TV, and Phone services.
- Coordinated deliveries and managed dispatch requests, reducing delays and optimizing routes through effective communication and troubleshooting.
Experience
Customer Service Representative
Handled a high volume of inbound and outbound customer calls, ensuring efficient problem resolution and customer satisfaction., Utilized Comcast and Altice training to provide knowledgeable support and troubleshoot technical issues promptly.