Experienced bilingual interpreter and customer service agent with a focus on healthcare communication and hospitality support.
Fluent in English and Spanish, applied in medical interpretation and customer service contexts.
Provided support through reservations and problem resolution, ensuring customer satisfaction.
Effectively facilitated communication between healthcare providers and patients, as well as guests and service teams.
Utilized Word, Excel, PowerPoint, Outlook, and Google tools to document and organize information.
Epicus Corporate (ECATO E.A.S)
Provided real-time interpretation between healthcare professionals and Spanish-speaking patients., Ensured accurate communication regarding medical procedures, treatments, and patient concerns., Maintained confidentiality and adhered to industry standards and HIPAA regulations., Assisted clients...
Solvo S.A.S
Managed hotel reservations for clients in the U.S. and Canada entirely in English., Assisted customers with booking, modifications, and cancellations while ensuring a high-quality customer experience., Resolved customer concerns efficiently, maintaining professionalism and empathy.
Technical High School Diploma
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