Nidhi

Accurately record customer orders in QuickBooks, maintaining precise and up-to-date records.. Prepare all shipment orders, ensuring all required documentation is complete and packaging adheres to company standards.. Oversee email communications and serve as the primary point of contact for clients and internal teams.. Leverage advanced proficiency in MS Office, particularly Excel and Word, to streamline data organization.. Effectively prioritize tasks and resolve issues, ensuring exceptional service delivery.

Performed facial services in a safe, comfortable, and hygienic manner. Consistently offered professional, friendly and engaging service to spa clients. Provided excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Monitored guest satisfaction and reported any concerns or methods for improvement to Spa Director. Followed up with clients post service and visit

Greeted and created a connection with customers by asking questions and listening to shoppers’ needs, then giving options/advice on meeting those needs. Maintained selling floor presentations, and restocking them as needed. Ensured that fitting rooms were ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor. Learned Macy’s systems and procedures to enhance selling efficiencies and complete support.