Niderson - Sales & Customer Support Specialist with 1.5 years in Telecom Industry

Antioch, California, United StatesRemotoen

Successfully sold mobile devices, lines, security cameras, and upgraded internet plans, expanding customer services at Cox Communication.

Provided technical support to customers, resolving service issues and enhancing user satisfaction.

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Resumen

Dedicated sales and customer support professional with 1.5 years of experience in the telecom sector. Skilled in technical support, sales, multilingual communication, and customer retention, committed to delivering excellent service and fostering customer loyalty.

Logros Clave

Acted as a retention agent, offering competitive options to retain customers and reduce churn.

Habilidades

Customer SupportIntermediate

Assisted customers with technical issues and service inquiries, ensuring effective communication and problem resolution.

SalesIntermediate

Engaged in selling mobile devices, plans, and security products, focusing on customer needs and retention strategies.

Communication SkillsAdvanced

Utilized excellent verbal skills to communicate technical and sales information clearly to diverse customers.

Patience and Under PressureAdvanced

Handled challenging situations calmly and professionally, ensuring customer satisfaction and loyalty.

Experiencia

Sales representative and customer support

Cox communication

June 15th 2024 - .......

I have been working for COX Communication for 1 year and a half, I made lots of sales like mobile devices and mobile lines, security cameras and selling upgrade internet plans and speed, also help the customers when they have technical problems with their services, assist and always be patient with...