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Customer Support Specialist with Enhancing Client Satisfaction in Service Industry
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Competencies
Extensive experience managing customer inquiries, support, and feedback to improve service quality and retention.
Proficient in conveying information clearly and effectively in English and Spanish across diverse roles.
Applied problem-solving skills in resolving customer complaints and assisting in technical repairs.
Fluent in English and Spanish, facilitating bilingual customer interactions and translation services.
Supported mechanical, electrical, and bodywork repairs with hands-on assistance and moving tools/equipment.
Education
Languages
Summary
Experienced in customer service, support, and bilingual communication across diverse industries with a focus on client satisfaction and technical assistance.
Key Achievements
- Handled diverse customer inquiries and resolved issues through multiple communication channels at Teleperformance.
- Promoted and advised on products and services, enhancing customer understanding and engagement.
- Supported a range of roles from customer support to bilingual guiding and workshop assistance, demonstrating adaptability and skill diversity.
Experience
Customer Expert I
Managed inquiries and provided customer support, answering general questions about products and services and resolving issues or complaints through various communication channels., Advised customers on the benefits, features, and functionalities of products, promoting company offers and services...
Bilingual Guide, Sales and Customer Service
Ensure and promote the protection and well-being of cultural and natural heritage, tourists, travelers, or passengers., Translate information into foreign languages or native languages according to technical requirements.
Bilingual Waiter
Receive diners and accompany them to the table or other areas of the establishment according to service protocols., Advise on the selection of food and beverages to the diner according to technical criteria and the establishment's offer.
Bilingual Waiter
Customer service and sales.
Workshop Assistant
Perform other elementary tasks., Move tools, materials, and equipment to and from work areas., Assist in mechanical, electrical, and bodywork repairs of airplanes, trucks, buses, motorcycles, and heavy equipment.
Salesperson and Customer Service
Customer service.