Nicolás - Customer Service & Sales Specialist with 5+ years in BPO industry

Bogotá, Bogota D.C., ColombiaRemoteen

Accumulated over five years of experience in customer service, inbound and outbound sales, and team supervision

Progressed through roles from agent to supervisor, gaining comprehensive knowledge of BPO operations

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in delivering excellent customer support and sales in the BPO industry, with proven adaptability and team collaboration skills.

Adapted quickly to multiple campaigns and learned new products rapidly, demonstrating strong learning agility

Customer ServiceExpert

Handled diverse customer inquiries, providing support across multiple campaigns and products

Sales & Cross-sellingAdvanced

Engaged in inbound and outbound sales activities, focusing on product promotion and customer retention

Team SupervisionIntermediate

Supervised BPO team members, overseeing daily operations and ensuring service quality

AdaptabilityAdvanced

Learned and adapted quickly to new campaigns, products, and customer profiles

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