Nicolás - Customer Support & Sales Specialist at Assurant and Alonso&Alonso Attorneys

San Pedro Sula, Cortés Department, Hondurasen

Managed Tier 2 inbound and outbound sales, effectively handling customer escalations at Assurant.

Conducted detailed client intake interviews, improving service qualification at Alonso&Alonso Attorneys.

Published on CazVid

Summary

Versatile professional with experience in customer support, sales, and client intake across diverse industries. Adept at managing escalations, conducting detailed interviews, and supporting sales processes to enhance customer satisfaction and operational efficiency.

Key Achievements

Facilitated leasing communications for corporations across the U.S. as a Virtual Assistant, ensuring client satisfaction.

Skills

Customer ServiceAdvanced

Proficient in managing customer interactions, resolving escalations, and ensuring client satisfaction.

Communication SkillsAdvanced

Effective in inbound and outbound calls, conducting interviews, and coordinating follow-ups.

Sales SupportIntermediate

Experienced in supporting sales processes and managing customer relationships to drive results.

Administrative CoordinationIntermediate

Skilled in scheduling, client intake, and managing detailed documentation to streamline operations.

Experience

Virtual Assistant

Anyone Home - Itel

Apr 2023 - Jun 2023

Responsible for leasing corporations around the U. S. (HOA), Inbound and Outbound Calling

Chat - Phone Insurance Customer Support and Sales Department

Assurant - Zero Variance

Jun 2023 - May 2024

Tier 2 (Inbound and Outbound Sales), Managed Customer Escalations

Intake Specialist and Sales Department

Alonso&Alonso Attorneys at Law

Jun 2024 - Oct 2024

Conducted thorough client intake interviews, collecting detailed information to assess eligibility and service needs., Coordinated and scheduled follow-up appointments, ensuring timely communication and client engagement.