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Nicolás
Customer Service & Sales Agent with 5+ years in Telecommunications and Hospitality
Video resume
Contact
Competencies
Skilled in handling diverse client needs, resolving issues efficiently, and maintaining high customer satisfaction.
Experienced in generating sales through client engagement and cross-selling in telecommunications and hospitality sectors.
Effective communicator capable of educating, persuading, and building rapport with clients and colleagues.
Proficient in diagnosing issues and providing timely solutions in customer service and technical support contexts.
Education
Summary
Dedicated to delivering exceptional service and driving sales in the telecommunications, hospitality, and entertainment industries. Proven ability to resolve complex issues, engage clients, and enhance user experiences.
Key Achievements
- Handled diverse customer inquiries across multiple industries, ensuring high satisfaction and issue resolution.
- Successfully sold hotel reservations and managed client interactions in cross-border sales environments.
- Provided technical support and education in virtual environments, enhancing user engagement and understanding.
- Resolved complex banking issues, contributing to improved customer trust and retention.
- Supported entertainment park guests with service requests, boosting membership sales and experience quality.
Experience
Sales Agent
Responding incoming chats from clients interested in getting services like TV, Internet and Home Phone, with DirecTV.
Customer Service Rep
Assisting clients with any credit card issue like mischarges, fees, withdrawals and any problem with their bank account.
Sales Agent
Placing reservations at hotels in United States or Canada; the main goal was to successfully sell as a third-party agency.
Customer Service Rep
Interacting with users in The Sandbox metaverse for them to get experience, also to educate on the SAND cryptocurrency and making approachments to get rewards on the game.
Customer Service Rep
Attending calls from guest and members of Seaworld Parks and Entertainment, solving requests or questions about the different commodities at the park, as well as selling and troubleshooting memberships matters.
Skills
Video Transcript
Virtual assistant
So I worked as a customer service representative for Tiba credit card. I had to handle bank accounts and any type of problems that customers had with fees or withdrawals. I was also a sales agent. I had to make hotel reservations for people in the States through a third-party company and I was also a customer service representative for the sandbox, a metaverse game that had its own cryptocurrency.