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Data Analyst and Project Coordinator with expertise in Data Management and Customer Satisfaction
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Competencies
Expertise in Python, Power BI, and SQL for data analysis, visualization, and deriving actionable insights.
Proficient in data cleaning, ETL processes, and designing scalable databases for strategic applications.
Experienced in managing multiple projects, coordinating teams, and ensuring timely delivery of objectives.
Skilled in empathetic communication and client-focused solutions to enhance satisfaction and loyalty.
Knowledgeable in machine learning techniques and Python libraries to develop predictive models and insights.
Education
Languages
Summary
Versatile data professional experienced in data analysis, database design, and project coordination. Skilled in leveraging digital tools to improve processes, enhance client satisfaction, and drive strategic initiatives.
Key Achievements
- Led the design and structuring of an unstructured HR database, improving data accessibility and usability using Power BI and Python.
- Administered and ensured accuracy of the PORS database, developing strategic indicators to enhance client retention and satisfaction.
- Utilized digital tools to analyze banking information, improving client service and identifying patterns for better decision-making.
- Coordinated over 80 projects across various sectors, demonstrating strong organizational and leadership skills.
Experience
Sales Agent
Managed and analyzed banking information with accuracy, utilizing digital tools to identify patterns and improve client service., Applied linguistic and empathy-based communication techniques to overcome barriers and resolve customer issues effectively., Provided expert assistance to clients, ensuring quality communication and reliable customer support.
Customer Service Agent
Led the design and structuring of an unstructured database for the Human Resources department., Utilized Power BI and Python (ETL) to solve complex challenges involving large data sets., Delivered actionable insights to management, supporting strategic decision-making.
Data Analyst / Project Coordinator
Administered the PORS database, ensuring data accuracy and accessibility., Designed performance indicators and strategic initiatives focused on client retention and satisfaction., Coordinated over 80 projects, ensuring compliance with service standards and client satisfaction during the post-sales stage.