Nicolas

Demonstrated experience with Requirements Gathering.

Demonstrated experience with Process Documentation.

Demonstrated experience with SQL.

Demonstrated experience with Power BI.

Demonstrated experience with Excel.

Managed client process workflows, ensuring proper implementation and usage of the CRM within their operations.. Assisted new clients and provided personalized solutions using the Kommo CRM, tailored to the needs of various business types.. Conducted detailed demonstrations of the application's features, highlighting its benefits to attract client interest and encourage adoption.

Develop detailed project plans, defining objectives, scopes, timelines, and necessary resources to ensure the successful execution of the project.. Oversee the quality of work performed in the project, ensuring that standards and requirements are met.. Maintain effective communication with team members, stakeholders, and other interested parties, providing updates on project progress, milestones achieved, and potential issues.

Analyzed data from security tools to support risk prioritization, translating technical findings into clear recommendations for stakeholders.. Documented requirements and processes for vulnerability management workflows, ensuring accuracy, traceability, and consistent record-keeping.. Managed service requests and incidents, ensuring timely resolution and SLA compliance.. Maintained data quality across internal platforms and generated reports to support operational decision-making.. Collaborated with cross-functional and technical teams to support process execution and improvement initiatives.

Used SQL to extract, validate, and analyze data supporting operational processes and stakeholder reporting.. Partnered with cross-functional teams to gather requirements, document processes, and identify improvement opportunities.. Used Jira and Confluence for task tracking, incident management, and process documentation.. Used Excel and Google Sheets for data analysis, reporting, and process monitoring.. Applied Agile (Scrum) methodologies to support structured workflows and continuous improvement.