Experienced project manager specializing in software development with a proven track record of leading successful projects and teams.
Directed multiple software development projects, coordinating timelines, resources, and stakeholder communication.
Applied Scrum and Kanban practices to improve team workflow and project outcomes.
Built and maintained strong client relationships to ensure satisfaction and repeat business.
Led diverse teams of developers, analysts, and testers to achieve project goals.
St. George School
Online discussions and distance learning plat. to increase student engagement., Incorporated mixed media to explore visual and auditory representations of studied literature.
Berlitz
Developed daily content and language objectives to deliver ESL program of instructions., Engaged students through conversation and used engaging lesson plans to hold interest and promote learning., Create lessons to successfully teach students from different backgrounds and varying skill levels.
Natural English
Leveraged data to enhance ESL instructions and student grouping, Maintained current knowledge of students’ progress and educational needs and planned instructions accordingly., Reviewed student strengths and weaknesses to develop course revision recommendations.
Geeks On Site
Developed partnership with the customers and internal business partners to successfully solve complex problems., Used web-based and proprietary knowledge bases to locate account and transaction information for customers and colleagues., Studied customer interactions and collected feedback to identify potential service improvements.
BACHELLOR’S DEGREE
LEADERSHIP SEMINAR
HIGH SCHOOL DIPLOMA (GED)
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Tigo
Worked with customers to anticipate current and expected business challenges., Grew profit margins to meet established revenue goals., Restored satisfaction by quickly resolving customer complaints with acknowledgement and tactful communication.
