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Education
Summary
Professional profile
Experience
Mobile Customer Care Agent
Basic troubleshooting with mobile devices such as network issues and device management.. Billing issues regarding charges for plan, promotions and services fees associate to their account.. Handled day to day customer concern.. Communicate with various dept. to so that customer issue were resolve enable the customer best of services.. Create tickets for refund, credits and loyalty claims.. Update basic account details to customer account as well as on the app.
Customer Service Representative
Responded to customer requests for products, services, and company information.. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.. Clarified customer issues and determined root cause of problems to resolve product or service complaints.. Participated in team meetings and training sessions to stay informed about product updates and changes.. Handled customer inquiries and suggestions courteously and professionally.. Managed timely and effective replacement of damaged or missing products.. Responded to customer requests, offering excellent support and tailored recommendations to address needs.. Inbound call inquiry for accommodation.. Handle Escalation and Follow up on case basis.
Sales Representative
Cold-called prospective customers to build relationships.. Grew customer base by acquiring new customers and identifying needs to deliver relevant products.. Maintained productive relationships with existing customers through exceptional follow-up after sales.. Boosted client retention, establishing sales goals and securing targeted rates.. Shared comprehensive brand and product knowledge to maximize sales.. Generated sales by prospecting leads, cold calling and closing deals.. Demonstrated strong communication and time management skills to meet and exceeded sales targets.. Optimized sales methods to best acquire, develop and retain customers.. Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans.
Customer Service Representative
Call Tow Services and schedule for service to be provided.. Call Customer and Give Update on Eta and Name of Service Provider and any extra cost.. Built rapport with customers through courteous and professional communications.. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.. Resolved customer queries over phone and by email.
Customs Clerk
Preparing Client documents to meet Customs and Excise requirement.. Preparing Client documents to meet Bureau of standard and Licensing Office requirement.. Help develop and implement policies and procedures for better quality management.. Acquire drafts and certified cheques for payment of duties and other taxes.. Update and Maintain record keeping of clients history.. Plan and Coordinate Transportation Arrangements.. Gather releases from Shipping Company so that deadlines are meet.. Help out In Day to Day Activities.. Input of Shipping Information on Asycuda Software for Payment of Duties as Required by Customs and Excise Policies.. Procure Relevant Stamps and Approvals from Custom and Excise to Clear Cargo.. Validate Shipping Information are Correct and are to the standards of the laws of Import & Export.. Prepare Shipping Bills and other Relevant Documents for Export.. Use the Navis system to make appointments for Container pick up and Drop off.. Co ordinate the release of Documents for examination and Delivery.
Office Assistant
Maintaining a calendar and set up meetings.. Handles client inquiries by phone or email.. Send out request information.. Making travel arrangements.. Taking transcription and handling correspondence.. Handling day to day office work like filing and other domestic work.