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Customer Service Operations Manager
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Summary
Professional profile
Experience
Customer Service Operations Manager
Overseeing daily operations and customer service performance.. Improving procedures to enhance satisfaction and operational efficiency.. Handling complex complaints, refunds, and policy reinstatements.. Recruiting, training, and managing customer service agents.
Claims Supervisor
Managed a team of assessors in life and non-life claims.. Developed and implemented departmental strategies.. Conducted performance reviews and managed KPIs.. Handled internal and regulatory audits.
Claims Assessor
Processed claims in line with policy terms.. Trained new team members on systems and claims procedures.. Maintained client communication regarding claims.
Policyholder Administrator
Handled policy amendments and claim registrations.. Assisted clients with policy queries and updates.
Front-line Officer
Provided reception and guided tour services.. Liaised with the public and managed service complaints.. Registered official correspondence.
Administrator
Preparing quotes and invoices. Delivering printed materials. Marketing. Printing machine minding. Ordering printing materials from suppliers