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IT Data Analyst with 3+ years in software testing and process improvement
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Competencies
Developed test cases, reviewed outputs, and validated fixes to ensure product quality.
Handled chargeback cases, ensuring adherence to VISA and Mastercard rules, reducing dispute times.
Provided bilingual customer support, managed complaints, and maintained client relationships.
Generated statistical reports and analyzed data to support operations and decision-making.
Proficient in Excel, Word, PowerPoint, Outlook, TFS, XML, and Visual Basic for diverse technical tasks.
Education
Languages
Summary
Versatile professional with experience spanning software testing, dispute resolution, and customer service. Skilled in technical tools, bilingual communication, and process optimization, committed to enhancing product quality and operational efficiency.
Key Achievements
- Designed and executed test scenarios and cases for project enhancements at Conduent.
- Managed dispute resolution processes in line with VISA and Mastercard standards at Cajeros 5B.
- Supported customer service and sales functions in various roles, improving client satisfaction and operational efficiency.
Experience
IT Data Analyst / IT Operation Associate II /QA Tester
Design test scenarios and test cases for enhancements to existing projects., Review, plan, prepare, and execute tests., Report defects, propose solutions, and validate corrections., Ensure overall product quality., Review and fix bugs., Provide support to the development team.
Exchange Analyst, Customer Service Department
Manage and oversee the resolution of issue-level disputes through chargeback processes at all stages, in accordance with VISA and Mastercard standards., In-depth knowledge of VISA and Mastercard rules., Foster and maintain high-acceptance relationships with clients, banks, and cardholders., Handle...
Passenger Service Agent
Ticket Sales, Check In, Customer service (English/Spanish), Passenger boarding, Ticket Counter
Billing and Collections Assistant
Issuance of invoices to vendors., Management of personalized client accounts receivable., Receipt of checks, Oversight of fiscal supplies, Management of clients’ daily budgets., Supervision of the telephone switchboard.
Customer Service and Sales Representative.
Sales (TMOBILE), Answering incoming calls (English)., Activation of telephone services., Billing., Customer Care, Information on new benefits and promotions.