This is my profileContact via CazVid
neyson
Customer Service & Appointment Setting Specialist with Diverse Experience in Healthcare and Collections
Video resume
Contact
Competencies
Proven ability to handle inbound and outbound calls, ensuring customer satisfaction and issue resolution.
Skilled in data management, application review, and CRM updates, maintaining accuracy and efficiency.
Effective in client communication via phone and email, facilitating smooth interactions and follow-ups.
Capable of analyzing situations and providing solutions in fast-paced environments.
Experienced in outbound sales calls, contributing to lead generation and client engagement.
Education
Languages
Summary
Dedicated professional with extensive experience in appointment setting, customer service, and administrative roles across healthcare and financial sectors. Skilled in communication, data management, and client relations, committed to delivering quality support and operational efficiency.
Key Achievements
- Successfully managed patient follow-ups and demographic updates, ensuring accuracy and compliance in healthcare settings.
- Reviewed and approved business applications, facilitating smooth approval processes and client communication.
- Enhanced data entry and administrative workflows, improving efficiency in credit and client management.
- Conducted cold and inbound calls as a Collections Agent, contributing to debt recovery and client engagement.
- Supported sales and soft sales efforts, increasing client interactions and customer satisfaction.
Experience
Appointment Setter
Sales representative roofing company.
Medical Appointment Setter
Checking insurance and Hipaa. Inbound and outbound calls. Confirming and updating patients' demographics. Patients follow up.
Operation Analyst | Collections Associate
Reviewing business applications and necessary documents for submission and approval. Managing direct communication with clients via email and phone calls.
Appointment Setter
Updating patients' demographics. Assisting with prescription refill. Doctor referral. Insurance and Hipaa knowledge.
Admin Associate
Operating as data entry associate. Administrative tasks. Reviewing applications, bank statements. Running credit score for potential new clients. Submitting to portals and updating CRM.
Collections Agent
Cold calling (outbound and inbound).
Customer Service
Soft sales.
Skills
Video Transcript
Video Transcript 1
Hi, my name is Nathan DeSouza. I have over eight years experience in customer service, sales, and administrative support, where I've actually managed calendars, scheduled appointments, handled client communication, and maintained organized records. I would consider myself someone who's detail-oriented, reliable, and very much comfortable using the different type of tools. I adapt really quickly to new systems.
Video Transcript 2
Hi, my name is Nathan DeSouza. I have over eight years' experience in customer service, sales, and administrative support, where I've actually managed calendars, scheduled appointments, handled client communication, and maintained organized records. I would consider myself someone who's detail-oriented, reliable, and very much comfortable using the different type of tools. I adapt really quickly to new systems.
Video Transcript 3
Hi, my name is Nathan D'Souza. I have over eight years experience in customer service, sales, and administrative support, where I've actually managed calendars, scheduled appointments, handled client communication, and maintained organized records. I would consider myself someone who's detail-oriented, reliable, and very much comfortable using the different type of tools. I adapt really quickly to new systems.
Video Transcript 4
Hi, my name is Nathan DeSouza. I have over eight years experience in customer service, sales, and administrative support, where I've actually managed calendars, scheduled appointments, handled client communication, and maintained organized records. I would consider myself someone who's detail-oriented, reliable, and very much comfortable using the different type of tools. I adapt really quickly to new systems.
Video Transcript 5
Well, to stay organized, I maintain accurate records. I use a combination of tools and methods. I rely on digital calendars like Google Calendar for scheduling and reminders. Also, task management tools like Trello or Asana to track tasks and deadlines. For record keeping, I use spreadsheets such as Microsoft Excel, Google Sheets to keep organized data and well, to maintain clear data. Accurately, I also work with the different CRM systems to maintain client information and to ensure that everything is updated in real time.
Video Transcript 6
Well, in my previous role, I did have a few situations where a customer was upset about maybe a scheduling error. I first listened carefully and I acknowledged their concern, make sure that they felt heard, and I reviewed the issue, took responsibility, while quickly offered a solution by rescheduling at more convenient time, and basically prioritizing the error made to ensure a pretty much accurate and a good service.
Video Transcript 7
In my previous role, I managed tasks like scheduling appointments, client follow-ups, and updating records at the same time. To stay organized, I prioritized tasks by urgency, and I used calendars and task lists to keep everything on track. I also set reminders to keep clear communication with clients to avoid any conflicts at all.
Video Transcript 8
Hi, my name is Nathan D'Souza. I have over eight years' experience in customer service, sales, and administrative support, where I've actually managed calendars, scheduled appointments, handled client communication, and maintained organized records. I would consider myself someone who is detail-oriented, reliable, and very much comfortable using the different types of tools. I adapt really quickly to new systems.
Video Transcript 9
Hi, my name is Nathan DeSouza from Central America, Nicaragua. I have experience, over eight years experience in customer
Video Transcript 10
Hi, my name is Nason. I have experience...
Video Transcript 11
Hi, this is Nathan DeSouza. I have over eight years experience in customer service, sales, and administrative support, where I've managed calendars, scheduled appointments, handled communication while maintaining my records well organized. I'm very much detail-oriented, reliable, and I'm comfortable using the different type of tools. I would consider myself that someone, that I'm someone that adapts really quickly to new systems based on my background.
Video Transcript 12
Hi, my name is Nathan D'Souza. I have experience in administrative support where I regularly handled data entry, managed client information, and maintained accurate records. I've developed strong attention to detail and the ability to work efficiently while ensuring accuracy. Even in the fast-paced environment, I'm also comfortable using the different systems and quickly adapt to any new tools that you have to offer.