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Technical Support Specialist with 5+ years in Customer Service & Maintenance
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Competencies
Provided high-quality support and resolved customer inquiries efficiently at TELUS International and Capgemini.
Delivered technical assistance and support for clients, troubleshooting issues in diverse environments.
Supervised maintenance operations at Applebees, ensuring smooth functioning of equipment and facilities.
Effective communication in customer interactions and team coordination across roles.
Collaborated with teams in contact centers and maintenance to deliver consistent service quality.
Education
Summary
Skilled in technical support, customer service, and maintenance management, with a proven ability to adapt to various roles and industries. Committed to delivering quality solutions and enhancing client satisfaction.
Key Achievements
- Managed technical support operations at Capgemini Guatemala, resolving complex customer issues.
- Held multiple roles demonstrating skill diversity from maintenance to customer care across various industries.
- Progressed through tiers at TELUS International, handling sales and customer care with increasing responsibility.