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Nelson
Customer Service and Sales Professional with 3+ years in Healthcare and Home Services
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Competencies
Provided support related to billing, retention, and customer inquiries across multiple industries.
Engaged in direct outreach to potential clients, including inbound interactions and cold calls for service promotion.
Effectively handled customer concerns, inquiries, and retention efforts across healthcare, wireless, and home maintenance sectors.
Trained in remote dispatcher role, involving coordination and communication in a distributed work environment.
Education
Languages
Summary
Versatile professional experienced in customer service, sales, and remote operations across healthcare, telecommunications, and home services. Skilled in client retention, outreach, and effective communication.
Key Achievements
- Handled inbound calls for new patient acquisition and medication discounts at Advocate my meds.
- Conducted cold calls to homeowners promoting maintenance services at Spark Home Services.
- Assisted customers with billing, payments, and retention at Cricket Wireless, improving customer satisfaction.
Experience
sales / customer service
Taking inbound calls for potential new patients that were interested in saving money on medications., Sometimes the customers would call to add meds or simply ask for a discount on meds., Some retention from patients that were not happy with the service.
Sales
Cold calling home owners on offering maintenance services for their homes., The services that we would offer would be window cleaning, gutter cleaning, power washing.
Customer service
Help customers on billing, taking payments and also some retention.